Why Partnerships Matter in Payments Testing

Posted by Steve Gilde on November 27, 2018

You may not have noticed, but we recently added some information to our website that outlines the Paragon origin story. Since the very beginning of the company, back in the early 1990’s, our goal has been to deliver technology solutions and professional services that give our clients a better way to implement, deploy and manage their complex payment systems. We still work hard to model the same core values that our founders felt so strongly about back when they decided to strike out on their own, i.e. build long term relationships, provide exceptional customer service and deliver superior value.

As a key part of this approach, it has always been important for us to treat our clients as partners. We recognize that you have your own customers to service, your own businesses to run, your own budgets to manage. If we do not deliver on our obligations, then it becomes much more difficult for you to deliver on yours. And, while we are certainly not perfect, our commitment to partnerships and making our clients successful has never wavered.

We are proud to say that this focus on our clients and their success has helped us to build and maintain a number of long-term relationships. As Paragon gets ready to celebrate our 25th anniversary next year, we can point to several major clients who have been with us for 20 years or more. This group includes some of the largest and most sophisticated financial institution, processors and networks in the world.

Given all the change that has taken place over the past 25 years, it would be fair to say that it has not always been easy staying current with market requirements, innovations in technology, legal and regulatory changes, etc. Sometimes our clients have had to push us and sometimes we have had to push them. However, working together in the spirit of partnership has enabled us to navigate through all of the disruption and help our customers succeed.

Of course, to meet changing market requirements, we have had to make major changes to our products through the years. From the first days when we only had a single desktop solution for configuring ATMs, we have upgraded our portfolio to include enterprise class solutions that help clients automate, innovate and collaborate on a global scale. And we are not done yet. We continue to add functionality, improve our technology and explore new options for delivering the best payment testing tools possible 

We continue to invest in our solutions to better service our existing clients, but also so that we can attract new customers. Earlier today, we issued a joint press release with NYMBUS, Inc. announcing their implementation of Paragon’s Web FASTest enterprise testing solution. NYMBUS provides advanced revenue and technology solutions for financial institutions, enabling them to digitally transform their businesses. Using Web FASTest, NYMBUS has been able to add automation and improve collaboration to boost testing coverage and efficiency.

The interesting thing here is that NYMBUS did not even exist 20 years or 10 years ago or even 5 years ago. They are part of the new breed of fintech companies working to change the face of the payments landscape (Dare I say disruptor?). And yet, they have the same goals for their testing operations as do many of our long-standing client partners, i.e. speed, accuracy, efficiency, value.   

The entire Paragon team remains focused on delivering the right solutions, services and support to help ensure that all of our clients, those that are brand new like NYMBUS, as well as those that have been with us for a long time, can continue to compete and win in the ever-changing world of payments.  

We are pleased to welcome NYMBUS to the Paragon family and we look forward to a long and successful partnership working together.

Read Joint Press Release With NYMBUS

Topics: Payments Testing