Standard Post with Image

Automating testing – it’s all about time and money

Let me introduce myself. I have been working with payments solutions for more than two decades and I have been writing blog posts, commentaries and feature articles about payments solutions...

Read More
Standard Post with Image

ATMIA Report on the Future of ATMs – Evolve or Die

In the 60s and 70s, eight track tapes were in every car and home. I remember my father purchasing the square, large bulky tapes containing songs by with his favorite artists. He even bought...

Read More
Standard Post with Image

Plumbing, Painting, Contractors – The Focus On UX

I recently had a bathroom remodeled. The contractor I used was a known to me.  I have used him for most of the projects at the house over the last few years.  Lately, however, his quality...

Read More
Standard Post with Image

Contactless Payments Called “Devil’s Hocus Pocus” –  Part Two

In part one of this discussion –  you will want to read part one just to understand how Beelzebub got into the title – we compared the introduction of the contactless card with the...

Read More
Standard Post with Image

Contactless Payments Called “Devil’s Hocus Pocus” – Part One

Last week’s The Edge featured a posting on how what consumers say and what they do may be very different when it comes to the adoption of technology.  Specifically, my colleague, Mike...

Read More
Standard Post with Image

The Greatest Security Threat To Your Brand Is Your Customer

The number one reason often cited by consumers for not adopting new technology is fraud.  Having been around for the introduction of a number of new technologies, I can testify this has...

Read More
Standard Post with Image

Before Piling On British Airways, Consider This

British Airways recently demonstrated to the world the value of a well-rehearsed disaster recovery procedure.  Unfortunately for BA, they did this by showing the cost of not having such a...

Read More
Standard Post with Image

Trust No One

Over the past few weeks, there has been a veritable flood of news articles and OP-ED pieces bemoaning the impending, and seemingly inevitable, demise of Sears.

For someone who grew up when...

Read More
Standard Post with Image

It’s Your Funeral

Google “biggest brand disasters of the last decade” and the results are not all that surprising since when a company decides to ignore the potential reputational impact of its actions,...

Read More
Standard Post with Image

Convergence of Payments Infrastructures Demands Different Testing Strategies

Around Europe and Asia, there are a number of countries that have already successfully moved from a three-day ACH clearing model to accommodate immediate payment. Vocalink, in the United...

Read More
Standard Post with Image

It’s Your Reputation

Although I have years of experience with payment technology, I’ve had minimal exposure to testing, QA or Agile Development’s Continuous Testing philosophy.  This past year has been an...

Read More
Standard Post with Image

Big Bank, Big Trouble

My big bank has been in some trouble recently. Big trouble.

They got to be my big bank by buying up lots of small and medium-sized banks, like the one I dealt with before.  At one point,...

Read More
Standard Post with Image

PSD2 – Coming to America By Way Of Europe

What Are the Implications for Testing?

Across Europe, financial institutions are waking up to the impacts of PSD2 - the Payment Services Directive II of the European Union.

The purpose of...

Read More
Standard Post with Image

Furious and Fast Start for ATM’s in 2017

ATMIA just released their Windows 10 Readiness Position paper.  It will surely be just one of many “must read” articles, papers and surveys added to the reading list of industry...

Read More
Standard Post with Image

How Mobile Banking Actually Increases Fraud Opportunities (And Why That’s Not an Excuse)

The number one reason often cited by consumers for not adopting mobile financial products is their concern over fraud, and such fear is not entirely without merit as mobile solutions are...

Read More
Standard Post with Image

How To Win The Battle And Lose The War In Financial Services

The importance of what financial services (FinServ) providers do cannot be overstated. Banks, credit unions, processors, acquirers, issuers and networks are vital to our daily lives. ...

Read More
Standard Post with Image

No Paragon of Virtue:  March Madness On A Zip Line

March Madness is one of the 3 times during the year when I tend to watch or listen to a lot of sports (the other 2 being the NFL and MLB playoffs).

For the uninitiated (or the...

Read More
Standard Post with Image

ATMIA Reports Latest Research on ATM Fraud and Security

Fraud experts are paid to think of every conceivable method that bad guys might concoct to exploit financial systems (perhaps this is why they’re typically not the most in-demand party...

Read More
Standard Post with Image

Stop Chasing Waterfalls with Agile Testing

Anyone who has started their software career in the past six years is probably familiar with Agile processes. Those in legacy IT shops are less likely to have adopted Agile principles into...

Read More
Standard Post with Image

50 Years of ATMs and Lessons in Technology Adoption

This year marks the 50th anniversary of the Automated Teller Machine (ATM). It is held that the first ATM went into operation at a north London branch of Barclays’ in June 1967. The first...

Read More
Standard Post with Image

Mobile Banking During the Super Bowl?

Here we are, deep in the hype zone for Super Bowl LI with the entire nation seemingly looking forward to the upcoming clash between the Atlanta Falcons and the New England Patriots. While...

Read More
Standard Post with Image

Think Less Regulation Means Less Payments Testing? Think Again

After the election, the “smart money” began banking on the rollback of regulations that have vexed financial institutions for years. Most commentators have implied that this will not gut...

Read More
Standard Post with Image

Payments Software Testing: A Critical Step for Retailers

It’s no secret that a basic disconnect exists between the priorities of banks and retailers in the payments process. The ongoing legal battle over interchange rates and merchant frustration...

Read More
Standard Post with Image

EMV Migration: Fuel Retailers Face EMV Day of Reckoning

As U.S. gasoline prices have remained comfortably below the $3 mark for a full two years, it has effectively removed the prior decade’s attention to frequent price spikes from everyday...

Read More
Standard Post with Image

The Balkanization of Payments

Balkanization is a pejorative, geopolitical term typically used to describe the process of fragmentation or division of a region or state into smaller regions or states that are often...

Read More
Standard Post with Image

The Difference Between Tokenization and Encryption in the Fight Against Fraud

For many tokenization has become synonymous with EMV, and while the topics are related (EMV’s encryption process involves tokenization), there are important distinctions between the two.

...

Read More
Standard Post with Image

Myth busters: Latest Fed Research Confirms Resilience of Cash

“No one uses cash anymore.” You’ve undoubtedly heard this many times, to the point that it has almost become conventional wisdom. Two indicators may suggest otherwise as ATMs continue to...

Read More
Standard Post with Image

2017 Trends – Impacts on Payments Testing and Beyond

The end of the year provides a natural opportunity to step back and assess where we stand, whether professionally or personally, and consider where we are headed. Rather than dwell on past...

Read More
Standard Post with Image

Let’s Get Virtual: Test Your ATM Software More Efficiently

As anyone in the ATM business knows, the “death of cash” has been greatly exaggerated. A new quantitative study from the Federal Reserve Bank of San Francisco confirms that cash remains the...

Read More
Standard Post with Image

End-to-End Testing: Planning for Performance & Stress Testing Your Payment Systems

When financial institutions seek end-to-end testing options, they hope to ensure infallible, reliable payment systems operation. However, end-to-end test plans typically do not include...

Read More
Standard Post with Image

Contactless Payments May Still Be the Point of Sale Choice

It’s a fair question to wonder whether contactless payments are dead – at least in the United States. Some merchants have gone as far as to disable this checkout feature as the payments...

Read More
Standard Post with Image

Visa’s Quick Chip: A Worthwhile EMV Fix, But Hardly a Cure-All

In a recent post, we outlined the payments industry’s ongoing efforts to migrate the U.S. marketplace to EMV (chip card) technology. One of the emerging, and somewhat unexpected, barriers...

Read More
Standard Post with Image

EFT Testing: Creating a Test Plan with Limited Resources

While financial institutions agree in principle that electronic funds transfer (EFT) software testing is necessary and important, these principles are not always reflected in the time and...

Read More
Standard Post with Image

US Payments Forum EMV Min Requirements Matrix: One Size Does Not Fit All

We recently marked the one year anniversary of the highly publicized EMV liability shift, which was viewed by many as the deadline for migrating payment card systems to EMV technology....

Read More
Standard Post with Image

“If You’re Reading This, It’s Not Too Late” – Staying On Top of the US EMV ATM Migration

The latest in a parade of deadlines has arrived in the ongoing transition of the US payment card market to EMV technology. Effective October 21, MasterCard requires that all ATM machines be...

Read More
Standard Post with Image

Testing as a Service: Taking Your Payments Testing to the Cloud

The benefits of implementing a robust next-generation payments testing system are well-documented. Such systems greatly expand a company’s ability to cover a wide range of payments test...

Read More
Standard Post with Image

Planning for ePayments Testing: It’s More Than Just Running Tests

When organizations think about how to improve their testing, they often focus only on the “clicks”— or how to programmatically accomplish the perceived push-button process of ePayments...

Read More
Standard Post with Image

Automated and Performance Payments Testing:  The Change the Industry Needs

Perhaps the single factor that most differentiates current day payments environments from the legacy models of the 1980s and 90s is that banks and payment processors no longer exert...

Read More
Standard Post with Image

Reclaiming Control Over Payment Card Mandate Testing

We’ve written extensively about the ever-changing nature of today’s modern payments environment. More endpoints – many of them mobile wallet apps propagating beyond banks’ and processors’...

Read More
Standard Post with Image

Moving Beyond Testing Tools to Payments Testing Systems

The desktop testing solutions commonly found throughout the financial services industry were well suited for the payments environment in the 1980s. However, the payments plumbing of 2016 is...

Read More
Standard Post with Image

Think Like a User to Achieve Better Testing of ATM Financial Transactions

Black box testing of financial transactions tests system input and output without examining the internal code. While this may seem simple to some people in your organization, if the...

Read More
Standard Post with Image

Continuous Integration and Testing for Payments

At the end of the day, the objective is pretty straightforward and universally agreed upon: We all want defect-free solutions, delivered in a timely fashion, with minimum implementation...

Read More
Standard Post with Image

A Payments Testing Primer – Making Sense of the Jargon

Software testers have developed their own language. Their use of specialized terms and jargon has become second nature and most testers don’t realize that to those outside of their trained...

Read More
Standard Post with Image

Next Gen Payments Testing Software Changes the Job of Testing Personnel

What better way is there to understand the pain points of legacy software testing and the related opportunities for process improvement than to step into the shoes of the IT professionals...

Read More
Standard Post with Image

5 Issues to Consider When Modifying Your ATMs to Support EMV

ATM network providers in the U.S. must ensure that their ATMs are ready to accept EMV™ chip cards by October 1, 2016 (all MasterCard-branded and Pulse co-branded products) and October 1,...

Read More
Standard Post with Image

The Advantages of Cloud Delivery for Payments Testing

The “do more with less” mantra can easily become a cliché, but it’s important to take an occasional step back and consider its implications. Since the financial crisis, banks have shed...

Read More
Standard Post with Image

Crash Your Payments System Before Your Customers Do

It seems to fit in nicely with similar sage business advice: Practice creative disruption. Cannibalize your own products. Engage in coopetition.  Yet somehow this one sounds a bit scarier:...

Read More
Standard Post with Image

ATM Testing for EMV… and Beyond

As the U.S. EMV migration continues to move forward, it’s easy to get bogged down in daily implementation details and ignore payments-related trends in other countries. Where will U.S....

Read More
Standard Post with Image

Why Old-School Testing Tools Don’t Measure Up to Today’s ePayment Testing Needs

It’s no secret that the payments landscape has changed massively over the past decade or so. Consumers expect to be able to pay anywhere, anytime, using any device. First came the surge in...

Read More
Standard Post with Image

Why your financial institution needs an end-to-end payments testing strategy

It’s no secret that consumer expectations have shifted to “anytime/anywhere/anyway.” These expectations are impacting all areas of financial services including payments where consumers want...

Read More
Standard Post with Image

Banks In Need of New ATM Testing Practices

The situation sounds comical if you haven’t lived through it. Intentionally taping bills together to check how the cash slot will react. Cracking ATM cards before feeding them into...

Read More
Standard Post with Image

BAI Payments Connect - Postscript

I had the opportunity to attend and speak at the BAI Payments Connect conference in San Diego last week. It was fast paced and exciting. The BAI folks did a great job with the facilities...

Read More
Standard Post with Image

The Future of ATM Software: Part Two

In the first installment in this series of blogs, I described my general impressions of the Payments Knowledge Forum in London last fall. I specifically focused on the ATM Smart Client...

Read More
Standard Post with Image

The Future of ATM Software: Part One

I recently attended The Payments Knowledge Forum (PKF) in London. This annual gathering of users, suppliers and consultants in the transaction switching business has a 30-year history. It...

Read More