Web FASTest Commercial
Does Paragon work with the card schemes, networks, and hardware vendors?
Yes, we regularly engage with the card brands and networks to ensure that we provide timely support for the industry mandates that your organization requires. We participate in network partner programs when they are available. Also, we frequently communicate with ATM hardware vendors and participate in vendor partner programs when they are available.
How does Paragon license the software?
Web FASTest is licensed according to the functionality that you require and the number of users that will access the system. The software is made available on a term basis, typically for five years. We can accommodate either named or concurrent licensing scenarios and additional users can be licensed at any time. Paragon’s Customer Experience Team can assist you with details for these options.
Does Paragon offer testing services?
You can contract with our Professional Services Team to assist with testing services in support of your Web FASTest implementation.
Is there a trial version of Web FASTest available?
A trial version of the software is not currently available, however your organization can contact our Customer Experience Team to explore the option of a Proof of Concept (POC).
Web FASTest Implementation
How do I convert data from my existing test tool?
Paragon’s Professional Services Team is available to help evaluate your data conversion requirements and can provide a statement of work (SOW) detailing how we can assist with your migration requirements.
What are my deployment options?
You can choose from three standard deployment scenarios for setting up Web FASTest:
- A Simple Installation, in which a single web server resides inside a web-facing DMZ. The Web FASTest Server has Web FASTest installed as an ASP.NET application, with IIS and the Web FASTest database.
- In a Dual-Tier Installation, a Web FASTest Server (with IIS and Web FASTest installed) resides inside a DMZ while a Database Server is deployed in a more secure network zone which is protected from the DMZ by a firewall.
- In a Triple-Tier Installation, a Web FASTest Application Server and Web FASTest Database Server reside inside a Partial Trust, with the Web FASTest View Server in a DMZ.
All deployment options are covered in detail in the product’s Implementation and Planning Guide. If you have questions about deployment options, contact our Customer Experience Team to discuss your requirements
How long does my initial project take?
Since each customer has unique requirements and business drivers, the timing of each project will be dependent on your priorities, availability of resources, etc. For most customers, a Web FASTest implementation will typically take from 1-6 months.
Does Paragon have a SaaS option?
We do not currently offer a SaaS option for Web FASTest. However, you can deploy the product in a private cloud environment, as well as on your premises. If SaaS is your preferred deployment option, we would like to discuss your requirements.
Can I compare/test two different ATMs at the same time?
You can simultaneously run multiple copies of the simulator on one desktop to compare/test more than one ATM at once.
Can I display my own screens and graphics?
Yes, because VirtualATM uses the configuration load file from your physical ATM and has a connection to your test host system(s), the screens and transaction flows on the VirtualATM Simulator are exactly like those your customers experience on your physical ATMs.
What ATM applications does VirtualATM support?
We have experience working with CEN/XFS compliant ATM applications from Diebold Nixdorf, NCR, Hyosung, and KAL.
What about other applications loaded on my ATMs?
All the software applications from your physical ATM are captured as part of the virtualization process and can be tested using the VirtualATM Simulator.
Can I manage my own ATM images?
Yes, you can manage your own ATM images and many customers do this. Our Professional Services Team offers training on how to virtualize and maintain your ATM images or we can manage the images for you.
Does VirtualATM support Windows 10?
Yes, you can test both Windows 10 and Windows 7 based ATMs. You can also install and operate VirtualATM on a Windows 10 PC/VM.
Can VirtualATM support my ATM device configuration?
VirtualATM supports any devices that use the CEN/XFS standard. This includes card readers, PIN pads, depositors, cash and coin recyclers, etc.
Can I test ATM fault conditions?
You can use VirtualATM to test faults, jams, and error conditions. You can test many ATM faults by simply selecting the fault from the VirtualATM Fault List.
Options during fault testing allow you to delay the occurrence of the fault (for example, you can specify that the third bill dispensed triggers a dispenser fault) and you can also "stage" faults so multiple faults occur during a single transaction. (Also, alternatively, you can manually configure faults.)
Can VirtualATM support automation?
You can use VirtualATM to record scripts that replay all the steps that occur during any transaction. You can then play (and replay) transactions as desired and compare the results of your automated tests to your previous test results. In addition, you can duplicate, edit, and combine scripts that you have recorded and use them to create new transactions.
You can use automation features in VirtualATM to:
- Record ATM transactions.
- Make changes to the script details to create new scripts.
- Compare screen images for each step of the test transaction.
- Compare screen text using OCR.
- Perform data-driven testing utilizing the VirtualATM Scripting API.
- You can also generate reports of your automated tests with detailed information for every step of your test, including images (such as images of expected and actual screens and receipts).
How do I track communications between the ATM and the host?
You can trace host and ATM communications through the VirtualATM Proxy Trace feature and filter the traced messages to focus on those related to cards, terminals, errors, and so forth
Does VirtualATM support remote key load?
Yes, VirtualATM supports both signature-based and certificate-based RKL.
Can VirtualATM support kiosks?
VirtualATM can support Windows-based CEN/XFS compliant kiosks.
Does VirtualATM support Bitcoin ATMs?
We are not aware of any clients who are currently using VirtualATM to test Bitcoin ATMs. If you are interested, let us know so we can discuss your requirements. If the devices utilize the XFS standard, we should be able to support them.
How can I get a demonstration of VirtualATM?
You can request a product demonstration here. Before scheduling the demo, we will gather some information from you to ensure that the demo session meets your needs.
Is there a trial version of VirtualATM available?
A trial version of the software is not available; however, you can contact our Customer Experience Team to explore the option of a Proof of Concept (POC).
Does Paragon offer ATM testing services?
You can contract with our Professional Services Team to assist with testing services in support of your VirtualATM implementation.
Does Paragon work with ATM hardware vendors?
Yes, we regularly engage with ATM hardware vendors and participate in vendor partner programs when they are available.
How does Paragon license the software?
VirtualATM is licensed according to the functionality that you require and the number of users that will access the system. The software is made available on a term basis, typically for five years.
We can accommodate either named or concurrent licensing scenarios and additional users can be licensed at any time. Our Customer Experience Team can assist you with details for these options.
Are users licensed as named or concurrent?
We can accommodate either named or concurrent user licensing scenarios. Our Customer Experience Team can assist you with details for these options.