Despite the growth in mobile banking and alternate payment methods, automated teller machines (ATMs) remain an important delivery channel and consumer connection point for financial institutions across the globe.
As financial services providers continue their digital transformation efforts, ATMs are becoming smarter, faster, and more interconnected. In this context, the importance of comprehensive ATM testing cannot be overstated.
In order to protect and optimize the performance of these critical components of a complete retail delivery strategy, it is important that fleet owners invest in modernATM testing solutions that help maximize resource productivity, improve testing speed and quality – while at the same time reducing channel costs and ensuring that every consumer transaction is processed perfectly.
According to the McKinsey essay “Why most digital banking transformations fail - and how to flip the odds”, the authors state: “Digitalization has become an imperative for banks. As we have seen in our review of our case examples, a successful digital transformation can lead to better business outcomes, including higher balances for current account savings accounts, lower cost-to-income ratios, increased customer acquisition and retention rates, and faster time to market.”
Of course, a successful digital transformation requires the right testing technology and tools. Here are several ways that modern technology can help optimize testing operations and facilitate the digital transformation journey:
#1 - Virtualization Improves the Customer Experience
Modern tech introduces the concept of"virtualization" in ATM testing, creating a virtual replica of a physical ATM and its software stack. This allows for exhaustive "what if" testing scenarios, simulating potential hardware faults, software glitches, or network bottlenecks. By testing, correcting, and preventing any issues, slowdowns or outages from showing up in production systems, ATM deployers can consistently delight their consumers.
#2 - Integration Improves Communication and Collaboration
Modern testing technologies are designed tointegrate into broader enterprise systems, such CI/CD pipelines. This integration, including the use of published APIs, helps foster collaboration and ensures that every code change, no matter how minor, can be tested before deployment.
#3 - Automation Improves Speed and Quality
Automation enables testers and QA teams toautomate key testing scenarios and then run and repeat the tests quickly and accurately over and over again. This means higher quality testing can be completed in less time, ultimately expanding test coverage and enabling skilled resources to focus on more strategic initiatives.
#4 - The Cloud Improves Testing Scale and Flexibility
The cloud is revolutionizing how businesses operate, and testing is no exception. Modern testing solutions canleverage the cloud to improve deployment flexibility and reduce infrastructure costs while at the same time providing anytime anywhere access to testing resources across multiple time zones and geographies.
#5 - Improved Testing Means Improved Security
Fraud detection and prevention are top concerns for any financial institution. Unfortunately, there is no single solution to manage or prevent fraud, a concentrated and well-coordinated multi-layered approach is required. This includes all of theATM ecosystem components, including the hardware, the software, the network, and authorization systems. All these pieces must work together – all day, every day, on every transaction to help stay ahead of the fraudsters.