ATM Testing - February 8, 2024
Despite the continued growth of contactless payments and the increase in online money transfers, the “death of cash” hasn’t impacted the ATM market as of yet. In fact, as per The Business Research Company's ATM Global Market Report 2022, the ATM market size is expected to grow from $19.94 billion in 2021 to $22.08 billion in 2022.
According to this analysis, increasing consumer use of ATMs is expected to drive the growth of the market going forward. The most successful fleet owners will be those who focus on delivering a superior customer experience.
To ensure that every transaction is processed perfectly every time, effective ATM testing is critical. That means efficient, reliable and repeatable testing processes that leverage technologies like virtualization and automation. Unfortunately, many deployers still rely on manual testing methods that are slow, expensive, and vulnerable to human error.
In order to satisfy the demands of increasingly sophisticated consumers, ATM fleet owners should focus on digital transformation, investing in testing tools and technologies that improve operational efficiency, improve quality, and speed up time-to-market for new products and services.
Following are four key reasons why modernizing your testing infrastructure makes sense:
1 - Automating your most common ATM test cases saves time and money
When it comes to ATM testing, a small fraction of common test cases drive the majority of your work. In fact, here at Paragon Application Systems we typically find that, for most organizations, 20 percent of transactions drive 80 percent of ATM testing volume.
That 20 percent includes common test cases such as withdrawals, balance inquiries, cash and check deposits, etc. But when organizations spend too much time testing these common use cases, projects get bogged down, releases get delayed and quality suffers.
Automating the common test cases that drive the majority of your testing volume can significantly improve testing throughput and give your testing and QA teams the opportunity to focus on higher value activities like developing new products and services that drive new revenue.
Interested in learning more? Read our blog, Automating the Most Common ATM Test Cases.
2 - Supporting remote workers improves efficiency
Innovative ATM testing software today utilizes virtualization technology to make virtual copies of ATMs that can be easily managed, monitored and duplicated
These virtual ATMs give fleet owners the option of deploying their testing assets on premise or in the cloud. Virtualized ATMs support an efficient and cost-effective remote testing environment that is available and accessible by testing and QA resources 24x7x365 from anywhere in the world.
Supporting remote workforce provides three key benefits:
- You save money by reducing the requirement for physical lab space and expensive ATM hardware.
- You increase collaboration and efficiency, with all resources having easy access to shared testing assets, results and reports.
- You improve your ability to attract and retain top talent.
3 - Quality Matters
One of the main challenges with manual testing is that it requires your resources to perform many repetitive tasks over and over again. This is not only time-consuming for your testers, it’s tedious work that can lead to human error and impact the quality of your payment products - ultimately leading to failed transactions and negative experiences for your consumers. Never a good thing.
Test automation tools will enable your teams to reliably perform large volumes of tests much more quickly and accurately than is possible using manual processes. This will help ensure that your systems operate at peak efficiency and deliver a great customer experience with every transaction.
4 - You need to do more with less
While purchasing and implementing an ATM testing solution requires some upfront investment, the long-term savings can be significant. In fact the more that you invest in automating and streamlining your testing processes the better the return on your investment. Every test that gets automated means that it can be run and re-run again and again with little or no additional effort or cost. This means increased productivity, expanded test coverage, better quality and faster project cycles. There is also a reduced need for expensive ATM hardware and lab space.
So the more you use the solution, the more you save.
This money can go back into the business to develop innovative new products and services that attract and retain consumers and help your organization stand out from the competition.
Interested in learning more about how ATM testing software can help you improve your ATM testing processes? Request a consultation with Paragon Application Systems today.
