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Testing Automation: A New Imperative

Steve Gilde May 18, 2021

While there are still a number of COVID-19 hotspots around the world, we are starting to see many signs of recovery. Even though we still have a long way to go before we can declare an end to the pandemic, there is tremendous pressure for the world to resume “business as usual.”

As things continue to open up again and organizations begin to recover from the COVID hangover, business leaders are able to refocus on core business fundamentals:

  • Grow the business.
  • Reduce costs and improve margins.
  • Deliver projects faster, with higher quality.
  • Provide world-class omnichannel consumer experience.
  • Stay compliant with legal and regulatory requirements.

While it is okay to be optimistic about the future, it is also necessary to leverage what we learned in 2020. The world is now a fundamentally different place, and it is going to require that we do things differently – and better – than we did before.

One area with a significant opportunity for improvement is system testing automation. A significant percentage of testing is still being done manually; this is especially true when it comes to testing around the payment channels.

In a recent survey conducted by Capgemini of nearly 2,000 executives , respondents indicated that only around 15% of all testing was automated.

This can be problematic in meeting business goals, particularly since testing is widely considered to be one of the main causes of delay in the developmental process, with manual testing is the most time-consuming activity within a test cycle.

Automation is the Key

One area where financial services organizations can clearly do better is increasing the level of automation in system testing processes. In fact, many leading analysts are suggesting that organizations must automate or perish.


"The 'great lockdown' of 2020 will make the drive for automation in 2021 both inevitable and irreversible.”

“The world of automation has changed in the past year. Just six months ago, tech and business leaders would lightly suggest automation ideas, jockey for budget and get nods and smiles for their efforts but little commitment. Now, automation has moved to heated board-level discussions that often end with statements such as, ‘If we don’t automate everything we can, we may not survive.’”


Introducing more automation - and pursuing it vigorously - is the only answer.”


The need for testing automation is “…irreversible and inevitable”.

Everything that can and should be automated will be automated.”

"By 2024, organizations will lower operational costs by 30 percent by combining hyperautomation technologies with redesigned operational processes."


Automation is The Future of Testing and QA

We believe that automating your ATM testing environment will deliver a number of benefits, including:

  1. A superior experience for your consumers.
  2. Improved quality and expanded test coverage.
  3. Faster time to market for new products and services and shorter project delivery cycles.
  4. Resource optimization.
  5. Increased revenues, margins, and profitability.

Payments remain a critical thread in the fabric of our everyday lives, and the industry will certainly continue to grow and evolve. This is necessary to meet changes in consumer preferences and buying behavior, as well as advances in technology.

Investing in automation means investing in your customers, your staff and your brand. Building and executing a comprehensive automated payment testing strategy will help your organization deliver higher quality products and services more quickly, efficiently - as well as more profitably.

That is a business imperative that we can all understand.



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