As we prepare to celebrate our 30th anniversary, we continue to reflect on a journey marked by growth, challenges, innovation, and Paragon’s unwavering commitment to our clients.
Most importantly, our story has never been just about testing technology, it has been about meeting people and building relationships with our employees and our clients.
From the very beginning our goal has been to cultivate and nurture long-term partnerships by designing and building the very best payment testing solutions, as well as providing superior customer service and support.
This client-centric approach sets the tone for our growth and success, turning challenges into the opportunities that our team thrives on.
Paragon’s Success is Based on Our Client's Success
From the beginning, our focus has been on solving problems, building relationships, and providing value. Treating our clients as true partners has helped us to create and maintain many long-term partnerships with clients that have lasted for 15, 20, and even 25 years.
This dedication to customer satisfaction has never been just a policy in our employee handbook; it has been our way of life.
We have always felt that if a client is having a problem, we have a problem. Through our 30 years of business, we have been extremely fortunate to employ a dedicated staff of industry professionals that always takes ownership of these issues and works tirelessly to get them resolved.
This approach sets us apart in our very dynamic industry and has helped us forge lasting bonds that have been crucial to our longevity.
Evolving Technology is Key to Continued Success For Paragon and Our Clients
As both consumers and financial service providers have embraced digital payments, we have seen technology evolve at a breakneck pace. We have made significant advancements from those early days of using rudimentary technology to configure ATMs – to where we are today, deploying and testing mission-critical payment systems in the cloud.
We've tackled industry mandates like Y2K, data security, and chip cards, as well as many legal and regulatory changes. These challenges each seemed daunting at first, but our team has met and solved them all with enthusiasm and expertise.
With our evolving technology in mind, we have still always believed that a company is only as good as its people. The many years of fond memories we share are not just about Paragon’s success as a business, they are about the people and relationships that we have built.
From solving difficult problems, delivering customer projects, and building new products, it has been the people that make Paragon special. The relationships we've built internally and with our clients are the true measure of our success.
Milestones Achieved
Expanding internationally certainly presented some interesting challenges for a small company from Holly Springs, North Carolina, with each new market presenting new and unique business requirements and learning opportunities.
Visits to Turkey, Colombia, Saudi Arabia and Singapore meant our team had to navigate language barriers and cultural differences to ensure that we met customer expectations. While challenging at times, these diverse experiences helped to improve our understanding of global markets and strengthened our ability to deliver robust and flexible solutions.
It is clear to us that Paragon’s success and growth are based on more than just having a good product in an expanding market. It is our dedicated team, their passion for excellence and their belief in building lasting partnerships by delivering on our commitments that have made all the difference.
We have embraced change, faced challenges, solved problems and have continually sought to get better every day.
The Future for Paragon and Payment Testing is Exciting
Reflecting back on our first 30 years, we feel fortunate that the little company we started has not only survived, but has thrived and is prepared to meet the next new challenge. This success is due in large part to the many great people that we have met and worked with along the way.
Even though we have seen countless changes across the payment industry, our core values have remained the same: commitment to our clients, a passion for technology, and a belief in the power of relationships.
As we look to the future, we're excited about the new frontiers in testing and technology. The payment industry continues to grow and evolve rapidly and so will we. With our rich history, a great staff and a clear vision, we're ready to navigate the ever-evolving payment industry landscape and support our partners for another 30 years.
In addition, Paragon will continue to partner with global industry leaders who are shaping the future of payments.
By focusing on what matters, developing innovative products solutions, providing superior customer support and delivering real value, we intend to be around for another 30 years.
Interested in learning more about the Paragon Application Systems’ story and how we can help your business implement modern testing solutions that save you time and money? Contact our team today.
