In this featured article, our Director of Product Marketing, Steve Gilde, provides insight on why payment providers must evolve their testing to support the current wide variety of digital payment options.
Over the last decade, the payments landscape has grown increasingly complex. There has been a dramatic increase in the number and variety of payment options, a rising number of consumer managed devices and payment apps, as well as growing expectations from consumers for “always on,” “always there” capabilities. Financial services providers must be able to facilitate transactions any time and any way that their customers want to pay or risk losing their business to a proliferation of sophisticated competitors.
Even though the payments landscape has evolved significantly, the testing strategies used to ensure that increasingly complex payments systems remain reliable and secure have not always advanced at the same pace. In fact, many financial services providers continue to rely on testing methods that are several decades old, causing a growing discrepancy in what needs to be tested versus what scenarios actually get tested – i.e. the 80/20 rule.