ATMIA US 2019: The Future of ATMs

Posted by Steve Gilde on February 19, 2019

Greetings from Orlando.

I am here in the warm sunshine for the ATM Industry Association’s Annual US Conference. The theme for the event this year is “ATMs and Apps: the New World of Customer Experience.” And, even more importantly, I think the best and brightest people who work in the ATM space will be looking at the future of the ATM.


On day one of the event, there are several workshops scheduled to look at key industry topics, including:

  • Protecting Your ATMs from Fraud
  • Cardless ATMs
  • The Business of ATMs
  • “Next Gen” ATMs

Given the current activity associated with the Windows 10 upgrade for ATMs, I am particularly interested to hear what others are saying and doing about the ATM OS issue and whether we can really make this the last Windows upgrade.

On days two and three, we are scheduled for a number of presentations and discussions that deal with a variety of other topical issues, including:

  • Optimizing the Cash Ecosystem (a pretty important subject for the ATM industry)
  • Cryptocurrency in the ATM channel (unfortunately, this session is running at the same time as the cash discussion – go figure)
  • ATM Recycling
  • Contactless EMV at the ATM
  • Legal and Regulatory Compliance  
  • Millennials, Post-Millennials and the ATM (is this now X, Y and Z?) 

Of course, all of these topics are relevant to central issue of how the ATM channel stays relevant, healthy and profitable for another 50 years.

The ATMIA team has done another great job of pulling together an interesting agenda and I am sure that there will be some great discussions this week. As I have said many times in the past, these events are an important mechanism for sharing ideas, expressing concerns and generally staying in touch with what is happening across the industry.

Since we are just getting started, I don’t have a lot more to report at the moment. I will review the event in detail in my post for next week.

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Topics: ATM Testing, Innovation