Voice Guidance That Lets Your Diebold ATMs Do the Talking

Developing and Testing Voice Guidance in Your ATM Configurations

Paragon Application Systems provides solutions and experienced service professionals to assist you in creating and testing ATM configurations that include voice guidance. Contact us at info@paragonedge.com regarding your specific needs.

About the Authors

Cathy Gardner, Vice President, Professional Services

Cathy Gardner, with over 20 years of experience in the financial services industry, joined Paragon initially as Product Support Manager and currently serves as VP, Professional Services. Cathy has been instrumental in optimizing Paragon's Professional Services offerings. Cathy worked for Coastal Federal Credit Union for 19 years where she was the EFT/ATM support liaison which allowed her to work with a variety of network platforms and serve in support roles both for internal and external customers in operations, back-office, conversion project management, communications, mainframe and server environments. Before coming to Paragon, Ms. Gardner worked as a consultant for implementation and upgrades of EFT/ATM software at financial institutions within the U.S.

Bob Collins, Vice President, Technology and Services

Robert Collins is Vice President of Technology and Services and co-founder of Paragon Application Systems. Bob is responsible for ensuring successful customer deployment and continued customer satisfaction with Paragon Solutions. Bob has hands-on experience developing and using Paragon's solutions to test a wide variety of financial message formats, and has set the standard for providing exemplary technical support to Paragon's clients. Prior to co-founding Paragon, Bob worked with SDM International, Inc. (now part of ACI Worldwide) where he provided development, customization and on-site integration assistance of SDM's ATM/EFT products worldwide. Bob has over 20 years of ATM/EFT experience which he has used to help position Paragon as one of the industry's leaders in customer satisfaction and repeat business.

About Paragon Application Systems, Inc

Since 1994, Paragon Application Systems has provided software testing solutions to test the reliability and integrity of electronic payment systems. Today, Paragon is the leading global provider of ePayment simulation, configuration and testing solutions. Our customers drive more than 100,000 ATMs, connect to over 90 interchanges and process thousands of transactions per second. Paragon has more than 590 customers in 85 countries including financial institutions, leading software providers, merchant acquirers, processors, interchanges and credit unions.

Our Professional Services Specialists draw from extensive hands-on experience with a number of systems. This allows us to offer your organization a specialist who is uniquely qualified to meet your needs. Visit Paragon Application Systems at www.paragonedge.com or email info@paragonedge.com.

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