Customer Profiles

News Release

One of the leading financial institutions in the United Arab Emirates, Abu Dhabi Commercial Bank (ADCB) provides payment services and Letter of Credit and Guarantees to 36 branches in the United Arab Emirates and 2 in India. ADCB also offers Credit Card, Investment, Trade and Project Financing Services.  As a financial industry leader in the United Arab Emirates, ADCB continues to experience dynamic growth with the introduction of new products and services, the transformation of their branch network to sales and service outlets, and a focus on improving efficiency while maintaining high levels of customer satisfaction.

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ACI Worldwide is a leading provider of software and services solutions to initiate, manage, secure and operate electronic payments for financial institutions, retailers and processors around the world. ACI offers a vision for the future of an integrated solution that can meet all their payment needs – from a single service to a complete toolset. ACI products deliver payment processing, online banking, fraud prevention and detection, and back-office services, providing agility, reliability, manageability and scale to customers around the world.

"Many ACI technicians and customers find Paragon's products invaluable for use during testing. When a company consistently provides solid products, stays involved in the industry, and offers exceptional customer service as Paragon does, it's not surprising when it is successful."
- Rick DuVall, Senior Product Manager, ACI Worldwide

"Paragon's strongest asset is their responsiveness to customer needs."
--Darrin Collins, Engineer, ACI Worldwide

"Paragon offered an unmatched breadth of products . . ."
Bob Cronin, Senior Vice President, Payment Systems, ACI Worldwide

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Alaska Option is a full-service EFT network offering ATM and POS transaction switching and settlement services to financial institutions and financial service providers nationwide. Services include ATM driving, transaction switching and processing, card personalization of debit and credit cards, PIN generation, gateway transaction switching, and more. Nearly 900,000 debit cards bear the Alaska Option logo, and over 430 ATMs are deployed across the country by customer institutions. In 2009, Alaska Option processed over 24 million ATM transactions and nearly 108 million PIN and signature-based POS transactions.

"ATMulator Plus is a great tool. I can easily create as many test ATMs as I want without worrying about having a 'real' ATM and having to create complex and time consuming configurations and then later worry about reconfiguring the ATM each time I need to perform testing."
- Kevin Wise, Senior Programmer Analyst, Alaska Option

American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success.

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Bank of Hawaii Corporation is a regional financial services company serving businesses, consumers and governments in Hawaii, American Samoa and the West Pacific. The company's principal subsidiary, Bank of Hawaii, was founded in 1897 and is the largest independent financial institution in Hawaii.

"Our stress testing proved that moving to multi node was a big performance enhancer and demonstrated that our servers have plenty of extra capacity. Our current transaction throughput is about 3 TPS but our testing with FASTress showed we could handle 10 TPS. It's good to be able to demonstrate to our upper management that we have the capacity to handle growth."
- Gerald Takase, Project Manager, Bank of Hawaii

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BB&T Corporation (NYSE: BBT) is one of the 10 largest financial services holding company in the U.S. with $155.1 billion in assets and market capitalization of $18.2 billion. Based in Winston-Salem, N.C., the company operates more than 1,800 financial centers in 12 states and Washington, D.C., and offers a full range of consumer and commercial banking, securities brokerage, asset management, mortgage and insurance products and services. A Fortune 500 company, BB&T is consistently recognized for outstanding client satisfaction by J.D. Power and Associates, the U.S. Small Business Administration, Greenwich Associates and others.

"Paragon is responsive to our needs. They offered us technical analysis and design services, software development capabilities, and on-site testing and migration assistance. They became key members of our team."
- Ed Beauchamp, IS Section Manager, Electronic Systems, BB&T Corporation

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Clai de Centroamérica, S.A. is a leading provider of ATM switching and EFT software in Central and Latin America. Their AUTORIZA 400 software has been successfully installed in more than 30 financial institutions in 14 countries.

"Because ATMulator runs step-by-step through transactions, we can introduce changes in our system at the same time that we run ATMulator. This increases our testing efficiency."
- Luis Fernando Carmona

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Credit Union 24 is a participant-owned, full-service EFT network that brings nationwide ATM and point-of-sale (POS) access to credit unions. Founded as a credit union alternative more than 25 years ago, Credit Union 24 offers a flexible, cooperative EFT environment designed to empower credit unions to attract, serve and retain members. Today, Credit Union 24 is the largest national credit union-owned POS network in the United States, with nearly half a million locations at major national retailers and local merchants. Credit Union 24 also counts more than 100,000 ATM locations nationally and internationally, many of them deposit-taking, and offers access to the greatest number of surcharge-free ATMs in the nation.

CSF International (CSFi) is a computer software development company headquartered in Sarasota, Florida that specializes in providing payment authorization, electronic funds transfer switching and ATM driving and management solutions to the worldwide financial services industry.Our ATM software and transaction management solutions provide services to hundreds of companies in more than twenty countries, process millions of transactions every year and control thousands of ATM and POS terminals worldwide.

"It's easy to demonstrate the benefits of Paragon's applications, and CSFi is happy to recommend those products to our customers. In the end, the customer is more productive, we build stronger client relationships, and everybody wins!"
- Tony Cappadora, VP, Sales and Marketing, CSFi

"We place great value on our relationship with Paragon who has always proven to be responsive to our company's needs!"
--Tony Cappadora, VP, Sales and Marketing, CSFi

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Diebold Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in Canton, Ohio, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol 'DBD.'

Direct Cash operates in Canada, the US and Mexico and is the leading provider of ATMs, debit terminals, prepaid phone cards and prepaid cash cards in Canada. DirectCash is a member of Interac and part of the Visa and Mastercard networks, offering a diversified product suite including ATMs, debit terminals and prepaid phone cards as well as prepaid debit and credit cards.

Elan Financial Services provides a complete range of EFT processing and payments services including ATM and debit card processing, credit card issuing and prepaid card solutions. Elan Financial Services provides transaction processing, terminal driving and the necessary monitoring and support services for over 31,000 ATMs nationwide, supports more than 18 million ATM and debit cards and is a leading credit card issuer for more than 1,500 clients in 50 states. Elan also owns and operates the MoneyPass surcharge free ATM network.

Everlink Payment Services Inc, a joint-venture company owned by Fidelity National Information Services, Inc and Celero Solutions, with a full Interac certification for Shared Cash Dispensing (SCD), is a recognized leader in the dependable secure delivery of Electronic Transaction Processing services, EMV Chip, Managed ATM Services and Integrated Payment Solutions in the Canadian financial services marketplace. With extensive market share in the Canadian Credit Union and Bank industry, Everlink products, solutions and services are delivered today to more than 330 Credit Unions, 30 Schedule I and II banks, 4 major Group and Intercept Processors, and an increasing number POS and ATM ISOs.

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EVERTEC, Inc. is a leading provider of transaction processing and outsourcing services including application processing, business process outsourcing and IT consulting to customers in 16 countries in a variety of industries. Evertec executes over 1.1 billion transactions yearly, and operates networks of about 5,000 automated teller machines and over 133,000 point-of-sale payment terminals. Over 3,000 customers of all sizes rely on EVERTEC on a daily basis to support their processing and technology needs.

"Paragon has helped us automate our testing and make our testing program more efficient—so much so that we've configured our entire test environment around Paragon solutions. We've been very pleased with the products, knowledge, training and on-going customer support that Paragon has provided."
--Wilfredo Rodriguez, AssistantVice President, Evertec

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First Data powers the global economy by making it easy, fast and secure for people and businesses to buy goods and services using virtually any form of electronic payment. Whether the choice of payment is a gift card, a credit or debit card or a check, First Data securely processes the transaction and harnesses the power of the aggregate data to deliver intelligence and insight for millions of merchant locations and thousands of card issuers in 36 countries.

"Paragon's easy-to-use, reliable products consistently deliver quality results for us. We appreciate Paragon's exceptional customer service and ability to quickly deliver new functionality and new products. Our relationship with Paragon is excellent and we look forward to the expansion of Paragon products to other sites."
- Heather Jones, Director, Systems Integration Testing, First Data Debit Services

"FASTest is a strong product which does as it advertises. It's easy to use and bulletproof once the transactions are built. We use this application daily and rely on it heavily to run comprehensive regression tests."
--Joe Sainato, Quality Assurance Engineer, First Data Debit Services

FIS delivers banking and payments technologies to more than 14,000 financial institutions and businesses in over 100 countries worldwide. FIS provides financial institution core processing, and card issuer and transaction processing services, including the NYCE® Network. FIS is a member of Standard and Poor's (S&P) 500® Index and consistently holds a leading ranking in the annual FinTech 100 rankings. Headquartered in Jacksonville, Fla., FIS employs more than 30,000 on a global basis. FIS is listed on the New York Stock Exchange under the "FIS" ticker symbol.

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Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of information management and electronic commerce systems for the financial services industry, driving innovation that transforms experiences for financial institutions and their customers. Fiserv is ranked No. 1 on the FinTech 100 survey of top technology partneres to the financial services industry.

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Frost Bank, a subsidiary of Cullen/Frost Bankers, Inc., currently operates 84 financial centers across Texas in Austin, Boerne, Corpus Christi, Dallas, Fort Worth, Galveston, Harlingen, Houston, McAllen, New Braunfels, San Antonio and San Marcos.  Founded in 1868, Frost is the largest national bank headquartered in Texas, helping Texans with their financial needs during three centuries. 

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GRG is a global leader in cash processing & self-service solutions, with No.1 market share in the China ATM market and in the top ten worldwide. As the first ATM supplier in China, GRG Banking has been engaged in R & D, manufacturing, sales and service of ATM and other cash processing and self-service solutions for over 20 years. Today, GRG's full range of product and solutions are running in over 50 countries, covering the financial, retailer, cash-in-transit, telecom, railway and petroleum industries.

Jack Henry & Associates, Inc. is a leading provider of computer systems and ATM/debit card/ACH transaction processing services primarily for financial services organizations. Its technology solutions serve more than 11,800 customers nationwide, and are marketed and supported through four primary brands: Jack Henry Banking™, Symitar™, ProfitStars® and iPay Technologies.

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JHA Payment Processing Solutions (formerly Pemco Technologies) provides payment solutions to the financial industry including ATM, debit, credit, and prepaid card solutions. JHA Payment Processing Solutions are sold to financial institutions regardless of core processing platform, cross sold to the core credit union clients supported by Symitar™, and select products are sold to the core bank clients supported by Jack Henry Banking™.

Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $94 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,511 ATMs; telephone banking centers; and a website, Key.com®, that provides account access and financial products 24 hours a day.

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Established in 1992, The Shared Electronic Banking Services Company (KNET) has created an advanced network connecting all of the local banks in the State of Kuwait and maintaining the highest international standards.  Member Banks include National Bank of Kuwait, Commercial Bank of Kuwait, Gulf Bank, Al Ahli Bank of Kuwait, Bank of Kuwait and the Middle East, Kuwait Real Estate Bank, Bank of Bahrain and Kuwait, Kuwait Finance House and Burgan Bank.  Services offered include the Kuwaiti Network, Point of Sale (POS) Service, Off-site ATM, Electronic Payment Gateway and Mobile POS Machines.

"With Paragon's FASTest for ISO, we are able to simplify our testing effort and reduce the time required to certify any new services, thereby increasing our ROI."
- Haifa Al-Ali, Manager of Application Development, Knet

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LynxGate Solutions, a Fiserv company, serves 240 financial institutions and its products currently interface with nine core systems, including those of Fiserv’s XP Systems, Integrasys, USERS Incorporated, CUSA Technologies and Summit Information Systems units. CAT, the primary ATM product offered by LynxGate, deploys next-generation technology for the in-house management of ATM transaction processing. LynxGate markets the CAT product to financial institutions with eight or more ATMs, an estimated benchmark at which financial institutions benefit from driving ATMs in-house.  More than 90 CAT customers have licensed Paragon’s ConfigBuilder LE™ for their ATM configuration design.

As one of North America's largest providers of payment processing solutions, Moneris offers credit, debit, wireless and online payment services for merchants in virtually every industry segment and processes more than three billion transactions annually. Through its Ernex division, Moneris offers electronic loyalty and stored-value gift card programs. With more than 350,000 merchant locations, Moneris provides the hardware, software and systems needed to improve business efficiency and manage payments.

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Multicarta Ltd, a subsidiary of JSC VTB Bank, is one of few processing centers in Russia offering its customers (financial and lending institutions) a full range of services in the sphere of informational and technical support of non-cash payments with plastic cards. MultiCarta Ltd. is certified by the international payment systems Visa International and MasterCard International as a third party processor and licensed by the international payment systems Diners Club International and American Express to provide technical support.

NCR Corporation (NYSE: NCR) is a leading global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR is headquartered in Duluth, Georgia.

Open Solutions Inc. focuses on the financial services marketplace by providing state-of-the-art industry specific products and services. We provide mission critical technologies that enable our clients across the globe to strengthen relationships, improve productivity, drive new revenue, and reduce training and administrative costs. Our clients have grown to include some of the largest banks, credit unions, insurance providers, retailers and wealth management companies in the world.

Leading banks, credit unions, retailers, and processors need technology that adapts to the complex and challenging needs of their businesses. These organizations want solutions that can respond quickly to changes in the marketplace and help grow their businesses. For more than 20 years, S1 Corporation (Nasdaq:SONE) has been a leader in developing software products that offer flexibility and reliability. Over 3,000 organizations worldwide depend on S1 for payments, online banking, mobile banking, voice banking, branch banking and lending solutions that deliver a competitive advantage.

SECU is a non-profit financial cooperative with over 21 billion in assets. SECU has been providing the employees of the State of North Carolina and their families with consumer financial services for over 70 years. Currently serving 1.6 million members, SECU provides services through 232 branch offices, over 1,000 ATMs, 24/7 call centers and a website www.ncsecu.org

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Founded in 1927, Turkish Economy Bank (TEB) is a leading bank in Turkey. Corporate, commercial, retail, private banking services as well as Treasury and Capital Market transactions are core business activities that TEB offers along with a full range of services and products to its customers through its network of 332 branches and 595 ATMs.

TSYS is one of the world's largest companies for outsourced payment services, offering a broad range of issuer- and acquirer-processing technologies that support consumer-finance, credit, debit, healthcare, loyalty and prepaid services for financial institutions and retail companies in the Americas, EMEA and Asia-Pacific regions.

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U.S. Bancorp, with $283 billion in assets as of June 30, 2010, is the parent company of U.S. Bank, the fifth largest commercial bank in the United States. The company operates 3,002 banking offices in 24 states and 5,309 ATMs and provides a comprehensive line of banking, brokerage, insurance, investment, mortgage, trust and payment services products to consumers, businesses and institutions.

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Visa is a global payments technology company that enables consumers, businesses, financial institutions and governments to use digital currency instead of cash and checks.